Shipping & Return

Shipping

Which countries does Jerfertti ship to and what does it cost?

We ships all items from the Netherlands via a secure, tracked shipping method by DHL.
Jerfertti ships to the following countries:

CountryShipping costDelivery time
The Netherlands€ 5,951-3 days
Belgium€ 9,951-3 days
Luxembourg€ 9,952-5 days
Austria€ 14,952-5 days
Bulgary€ 24,954-6 days
Croatia€ 24,954-6 days
Czech Republic€ 14,952-4 days
Denmark€ 24,952-4 days
Estland€ 24,954-6 days
Finland€ 24,953-6 days
France€ 14,952-5 days
Germany€ 9,952-5 days
Greece€ 24,954-7 days
Hungary€ 14,953-5 days
Ireland€ 14,953-5 days
Italy€ 14,952-5 days
Latvia€ 24,954-6 days
Lithuania€ 24,954-6 days
Norway€ 24,953-6 days
Poland€ 14,952-5 days
Portugal€ 24,953-5 days
Romania€ 14,953-5 days
Slovenia€ 14,953-5 days
Slovakia€ 14,953-5 days
Spain€ 14,952-5 days
Sweden€ 24,953-6 days
Switzerland€ 24,952-4 days
United Kingdom€ 14,952-5 days

Please note;
• Jerfertti ships only on business days (Monday – Friday, excluding bank holidays).
• All orders are processed within one business day. If an order is placed on Saturday or Sunday it will be processed the following business day.
• We do not ship to islands (such as Mallorca, Tenerife).

My location is not mentioned on your shipping list.

If your location is not mentioned in our shipping list, please send us an e-mail at customercare@jerfertti.com. Then we will try our very best to ship to your location. We are working hard to offer shipping to a larger region.

Does Jerfertti ship to P.O. Boxes?

No, Jerfertti does not ship to P.O. Boxes.

I have not received my order with the expected delivery time. What to do?

Please track the shipment by the track & trace link received by e-mail or contact our customer service by sending an email to: customercare@jerfertti.com

Is my purchase insured?

Yes, all your orders are insured against theft & accidental damage while in transit from our warehouse to your shipping destination.

Do I need to sign for my order?

Yes, a signature is required for all Jerfertti orders.

Can I track my order?

Yes, once your order has been shipped from our warehouse, you will receive an e-mail with the track & trace link from DHL. Through that link you can follow your package.

Returns

Can I return products that I bought from Jerfertti online?

As we love our products, we really hope that you will do the same. However, it can happen that there will be a reason you wish to return (a part of) your order. That’s ok!
All orders can be returned within 14 days after the order has been delivered to you.

How can I return my order?

Please follow this four steps:

1. Sign up
Send us an e-mail at customercare@jerfertti.com within 14 days after the order has been deliv-ered to you. In this e-mail, please provide us the following information;
• Your order number
• Your name, phone number, e-mail address and delivery address
• The product(s) you wish to return
We would appreciate it if you provide the reason for return

We will reply with a return label you should use for your return.

2. Packaging
Put the product(s) you wish to return into an appropriate cardboard shipping box to prevent the content from being damaged while in transit. Please ensure that all products met our following return conditions;
• All products are in new condition; unused and undamaged.
• All products must be returned in their original packaging, including all tags and dustbag.
• The packing list with the provided retour number is included.

3. Return shipment
Put the received return label onto the cardboard shipping box and deliver the package to a DHL Service Point.

4. Payment
Once we have received your returned product(s), we will process the return in our system as soon as possible. At that moment you wil receive an e-mail with the confirmation. If the returned product(s) met our return conditions, we will refund the original purchase price as quickly as pos-sible, but always within 14 days after the termination of the agreement. The refund is made using the same payment method as the order.

Are there costs for returning my order?

No, we offer free returns.

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